Contact RandomChat

Support & general help

For most questions, the fastest answers are already written up. Check the Help Center and the Safety Center first — they cover how matching works, how to skip, mute, block and report, and how to stay safe in a live video chat.

If you still need a person, email us at support [at] xvideosxv.com.

Report a safety problem or abuse

The fastest way to flag bad behavior is the in-product Report tool inside the session, or the dedicated Report Abuse page. These route straight to moderation so action can be taken quickly.

For urgent situations, or anything that happens off-platform and involves RandomChat, email support [at] xvideosxv.com and tell us what happened.

Billing & account

Questions about coins or your account? Email support [at] xvideosxv.com and include enough detail for us to find your account.

A quick note on how it works: there is no subscription on RandomChat — you only buy coins, and you spend them as you choose.

Privacy & data requests

Want to access or delete the data tied to your account? See the Data Deletion page for the steps, or email support [at] xvideosxv.com with your request.

Who operates RandomChat

RandomChat is operated by the RandomChat team. For anything not covered above, reach us at support [at] xvideosxv.com.

Response times

We are a small team, so email replies usually take a couple of business days. Safety and abuse reports sent through the in-product Report tool are prioritized and handled ahead of general questions.